Return Policy for Gemfabs

At Gemfabs, we value our customers and strive to deliver the highest quality products with every order. As a B2B marketplace, we operate under specific policies to ensure a smooth and professional experience for our partners.

1. Eligibility for Issue Resolution

While we do not accept returns for any goods, we are committed to addressing genuine concerns in the following cases:

• The product delivered is of a different quality than ordered.

• Fabrics are received in a damaged or defective condition.

• Any other verifiable issue caused by our mistake.

 

2. Non-Returnable Goods

Since Gemfabs caters to the B2B market, all purchases are considered final sale and non-returnable unless they fall under the above-listed concerns.

 

3. How to Report an Issue

If you experience a problem with your order, please follow these steps:

1. Contact Our Support Team: Email us at gemfabricshelp@gmail.com or call +918469246701 with your order details and a clear explanation of the issue.

2. Provide Proof: Share photos or videos that demonstrate the problem (e.g., damage, incorrect quality, or other issues).

3. Verification: Our team will review your case promptly and offer a resolution, which may include replacement, compensation, or other suitable measures.

4. Shipping Costs for Issue Resolution

• If the issue is caused by an error on our part, Gemfabs will cover the shipping costs for resolving the concern.

• For all other cases, customers are responsible for shipping fees.

5. Resolution Timeframe

Once an issue is verified and approved, we will resolve it within 7-10 business days through a suitable resolution method.

6. Customer Support

For further assistance, feel free to reach out to us:

• Email: gemfabricshelp@gmail.com

• Phone: +918469246701

• Hours: Monday to Friday, 9:00 AM - 6:00 PM (IST)

Thank you for trusting Gemfabs as your reliable B2B partner. We are dedicated to ensuring every order meets your expectations and providing support for any genuine concerns.